Box Office Coordinator

Calgary International Film Festival

Type: film + tv
Email: corrieann.cardiff@ciffcalgary.ca
Phone: 403-606-5024
Pay: $20/hour
Location: Hybrid (Downtown Calgary Office)
Start date: 2025-07-15
End date: 2025-10-08
Application deadline: 2025-06-30

Details of the opportunity:

JOB SUMMARY

Responsible for all customer-facing activities related to in-person and online ticketing services for the general public as well as executing the internal processes surrounding processing ticket sales and memberships, both at the festival box office and on-site at any events.

ESSENTIAL FUNCTIONS

• Supervising multiple aspects of the Box Office operations that include, but are not limited to, daily scheduling, directing and training of seasonal staff in conjunction with the Operations Manager
• Understanding the Box Office ticketing selling platforms, including seating manifests, inventory controls, financial reporting, etc.
• Implementation of the Box Office policies and procedures designed by the Operations Manager and the Executive Director
• Assist Operations Manager with hiring and development of training protocols and documents for seasonal staff
• Analyzing customer and sales data
• Resolving customer service complaints relating to Box Office operations
• Other duties as assigned

QUALIFICATIONS

• 1 - 3 years of ticketing experience and customer service
• Good working knowledge of Microsoft Office, cash handling and scheduling
• Self-motivated, capable of independent reasoning and troubleshooting
• Possess the ability to work reliably and responsibly, both independently and in a team environment
• Excellent verbal and written communication skills
• Direct experience supervising and organizing team members
• Excellent organizational skills including the ability to multi-task
• A high attention to detail and time management skills
• Enthusiastic
• Strong interpersonal skills

Details on how to apply:

Please apply through our website: https://secure.collage.co/jobs/ciffcalgary/53954

Contact corrieann.cardiff@ciffcalgary.ca for more info.